Medical Flight Service Terms & Conditions
Please note that the following terms outline the key considerations and requirements for availing medical flight services:
All flight durations and costs are indicative and based on ideal operating conditions. Final billing will be calculated from the time of engine start to engine shutdown. Flight schedules and pricing may vary due to patient condition, medical crew coordination, air traffic, weather conditions, and other operational or regulatory factors. Medical evacuation (MEDEVAC) and patient transfer flights are subject to availability of medical crew, aircraft readiness, and necessary clearances from relevant aviation and health authorities. Delays may occur due to factors beyond control such as airport restrictions, permits, or adverse weather.
It is the responsibility of the booking party to provide accurate medical reports, patient condition details, and required documentation in advance. Incomplete or inaccurate information may lead to delays or cancellation. The operator reserves the right to modify or cancel any scheduled medical flight if safety, airworthiness, or patient condition is compromised.
- Operational Hours & Extensions: Any charges levied by authorities for operations outside standard hours will be borne by the client.
- Accommodation & Transportation: Medical crew accommodation will be arranged as per service requirements, prioritizing comfort and proximity to the airport.
- Aircraft Maintenance: Medical aircraft and helicopters are maintained according to regulatory standards; major maintenance may require repositioning to the base facility.
- Fuel & Logistics: Costs related to fuel positioning and transportation logistics are the responsibility of the client.
- Helipad Preparation & Safety: Temporary helipads must comply with applicable DGCA and health authority guidelines; safety at the site is the client’s responsibility.
- Baggage Allowance: Limited baggage allowance applies, considering medical equipment needs and patient comfort; specific limits will be communicated during booking.
- Landing Permissions: Clients must secure all necessary permissions for landing, including coordination with authorities and private property owners.
- Helipad Security & Flight Restrictions: The client is responsible for securing helipad sites. Medical flights follow strict operational protocols, with no routine IFR or night flights unless authorized.
- Flight Program Submission: Detailed flight schedules and medical requirements must be submitted in advance to ensure safe and efficient operations.
- Refueling Arrangements: Clients must ensure that refueling logistics are arranged at least 24 hours prior to flight operations.
- Compliance with Aviation Regulations: All medical flights adhere strictly to DGCA, FDTL, and applicable health authority regulations.
- Privacy & Data Protection: Patient information and communication details are handled with strict confidentiality and used solely for service facilitation.
- Intellectual Property Rights: All content and materials related to Aurea Aviation’s services are protected and may not be copied or distributed without permission.
- Confidentiality Obligations: Users and clients must maintain confidentiality of sensitive information shared during service engagement.
- Prohibited Uses: Medical flight services must not be used for unlawful activities or actions that could harm Aurea Aviation or its clients.
Medical Air Ambulance Service Terms & Conditions
To confirm your booking, full advance payment is required based on estimated flight duration, medical crew needs, and other operational costs. Payments should be made via Cheque or Draft payable to Aurea Aviation Pvt. Ltd., Mumbai.
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Force Majeure: Aurea Aviation is not responsible for cancellation or delays caused by events beyond control, including:
1. Severe weather conditions
2. Restrictions or delays from air traffic control or government authorities
3. Technical malfunctions that cannot be immediately fixed
4. Other unforeseen circumstances - Flight Cancellations & Refunds: If the flight cannot operate due to above reasons, refunds will be processed according to the cancellation policy outlined below.
- Weather & Route Changes: Weather conditions at origin, en-route, or destination may require flight diversion or return. Charges will be calculated based on actual flight time.
- Technical Issues: Delays or cancellations resulting from technical issues are beyond Aurea Aviation’s control and may not warrant a refund.
- Extension of Flight Hours: Additional charges apply for extended flight or ground time beyond the original agreement, supported by relevant documentation.
- Payment Processing Fees: A 3.5% fee will be deducted on payments made to Aurea Aviation accounts to cover bank charges.
- Minimum Flight Time: A daily minimum of 2 flying hours will be billed. Actual charges reflect total hours flown, including any additional time.
- Billing & Flight Times: Flight time is measured from engine start to shutdown. Times are approximate and may be affected by weather, air traffic, or operational factors.
- Payment Terms: 25% of estimated costs must be paid upfront to secure the flight. The remaining balance is due 3 days prior to departure. Bookings confirmed within 3 days of flight require full payment in advance.
- Passenger Information: Complete passenger details including medical condition, identification, and necessary permits must be provided in advance to ensure safe and legal transport.
- Liability: Aurea Aviation operates within regulatory guidelines but disclaims liability for delays or interruptions caused by external factors beyond its control.
Important Information & Policies by Aurea Aviation
Welcome to Aurea Aviation. Please read these Terms and Conditions carefully before using our services. By accessing or using our aviation management and charter services, you agree to comply with and be bound by these terms.
Booking Policy
All charter bookings are subject to availability and confirmation. Changes or cancellations must be communicated promptly and are subject to fees as outlined in our policy.
Payment Terms
Payments must be completed according to the agreed schedule. Late payments may result in delays or cancellation of service. We accept various payment methods for your convenience.
Liability and Safety
Aurea Aviation prioritizes passenger safety and complies with all regulatory standards. Liability for any delays, damages, or incidents is limited as per the terms agreed at booking.
- Privacy and Data Protection
- Customer Responsibilities
- Force Majeure and Unforeseen Events
Medical Air Ambulance Service Policies & Terms
Please read these Terms & Conditions carefully before utilizing our Medical Air Ambulance services. By booking with Aurea Aviation, you acknowledge and agree to the policies outlined below, ensuring a safe, timely, and efficient medical transport experience.
- Booking Confirmation: All medical air ambulance bookings require 100% advance payment based on estimated flying time, waiting charges, and medical crew requirements.
- Payment Methods: Payments can be made via Cheque, Draft, or Bank Transfer in favor of Aurea Aviation Pvt. Ltd., payable at Mumbai. A processing fee of 3.5% applies to all transactions.
- Cancellation Policy: Cancellations must be communicated immediately. Refunds will be handled according to the timing of cancellation relative to the scheduled flight:
- Force Majeure: Aurea Aviation is not responsible for delays or cancellations due to unforeseen events including adverse weather, technical failures, airspace restrictions, or government directives.
- Flight Timings & Billing: Flight durations are approximate; billing will be based on actual engine start to shutdown time. Minimum charge applies for 2 hours of flying daily.
- Medical Crew & Equipment: Medical personnel and equipment will be provided according to the patient’s needs, with any additional services billed separately.
- Passenger Responsibility: The patient or guardian must provide accurate medical details and comply with all safety protocols during transport.
- Liability: Aurea Aviation limits liability to the extent permitted by law and is not liable for indirect or consequential damages.
- Privacy: Patient information is handled confidentially and in accordance with data protection laws.
